Privacy Policy

1. Information we collect

Under the Digital Personal Data Protection (DPDP) Act 2023, we collect only the personal data necessary to provide our services. This includes:

• Identity data: name, business name, Udyam registration number.
• Contact data: email address, phone number, business address.
• Technical data: IP address, browser type and device information, for security monitoring.
• Subsidy documents: financial statements and project reports provided voluntarily for analysis.

2. Purpose and legal basis for processing

We process your data on the basis of your explicit consent. The purposes are:

• Facilitating government subsidy applications.
• Business consultancy and feasibility analysis.
• Sending updates and service notifications you have requested.
• Ensuring network and information security.

3. Data security

We apply appropriate technical and organisational measures to protect your data:

• Encryption: data is encrypted in transit (TLS) and at rest.
• Access control: role-based access to client documents.
• Monitoring: security logging and retention of access records.

4. Data retention

We retain personal data only for as long as the stated purpose requires, or as long as a statutory retention obligation applies. Documents supplied for a subsidy application are retained for the duration of the application and any subsequent audit window, then erased.

5. Your rights under the DPDP Act 2023

As a Data Principal, you have the following rights:

• Right to access: request a summary of the personal data we process about you.
• Right to correction and erasure: request that we update or delete your data.
• Right to withdraw consent: you may withdraw consent at any time.
• Right to nominate: nominate an individual to exercise your rights in the event of death or incapacity.

6. Grievance redressal

To exercise any of the rights above, or to raise a complaint about how your data is processed, contact our Data Protection Officer at raghavsoni@dakshyam.com.

We resolve grievances within 30 days of receipt.